Frequently Asked Questions
Everything you need to know about your unique jewelry experience.
What materials are used in Origami Owl jewelry?
Our jewelry is crafted using high-quality materials including stainless steel, sterling silver, and 14K gold plating, often accented with genuine Swarovski crystals.
How do I care for my Living Locket?
To keep your locket shining, avoid contact with water, perfumes, and lotions. Clean gently with a soft jewelry polishing cloth and store in a dry place.
What is your shipping policy?
We offer standard and expedited shipping options. Orders typically process within 1-3 business days, and you will receive a tracking number once your package has shipped.
Can I return or exchange my items?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange it within 30 days of the delivery date.
How do I track my order?
Once your order is on its way, we will send an email confirmation with a tracking link so you can monitor its progress directly to your doorstep.
Do you offer a warranty on your products?
We stand behind our quality. Origami Owl provides a limited 90-day warranty against manufacturing defects on all jewelry items.